Terms of Service

These Terms apply to the AI Inbx website, dashboard, APIs, email infrastructure, integrations, documentation, and related services (the “Service”). A plan description, checkout page, or individual order forms part of the contract and takes priority where it expressly conflicts with these Terms.

A “Customer” or “you” may be an individual using the Service personally or professionally, or an organization. If you use the Service for an organization, you confirm that you are authorized to act for it. References to a “Consumer” mean a natural person acting mainly outside their trade, business, or self-employed professional activity. References to a “Business Customer” mean a customer acting for such an activity or another customer that is not a consumer.

You must be at least 18 years old and legally capable of entering into this contract. You may not use the Service if applicable law prevents you from doing so.

For a free plan, a contract is formed when you expressly accept these Terms and we provision access. For a paid plan, a contract is formed when the checkout process confirms the order or we accept an individual order. Product and pricing pages are invitations to place an order unless they expressly say otherwise.

Paid online orders use Stripe Managed Payments. Sold through Link, LLC acts as merchant of record on our behalf and handles payments, covered indirect taxes, invoices, and transaction support. AI Inbx remains the seller and provider of the Service. The Link purchase terms also apply; mandatory consumer rights take priority.

The contract language is English. Before placing an order, review the plan, billing interval, usage charges, tax, total, and billing details; you can correct them or leave checkout before submitting. You may save or print these Terms and the incorporated documents from your browser. Contact us for the terms applicable to your contract.

Account information must be accurate and current. Accounts are personal to the named user and may not be shared. You are responsible for your users, API keys, connected mailbox credentials, and activity in your workspaces. Report suspected compromise promptly to me@paukraft.com.

AI Inbx provides programmable email sending, receipt, threading, categorization, scheduling, pacing, suppression, webhooks, and mailbox connections. Functionality, quotas, regions, and support depend on the selected plan or order.

We may maintain and improve the Service. For a paid Service supplied continuously, we will not materially reduce purchased core functionality during the current billing period except where needed for security, legal compliance, or circumstances outside our reasonable control. Section 15 contains additional rules for changes affecting Consumers.

Beta, preview, sandbox, and free features may be changed or discontinued on reasonable notice where practical. Unless an order states otherwise, no uninterrupted availability or specific delivery time is guaranteed. Email delivery also depends on recipients, networks, DNS, mailbox providers, reputation, and systems outside our control. Mandatory statutory rights remain unaffected.

Our Acceptable Use Policy forms part of these Terms. It explains sender requirements, prohibited activity, abuse handling, and how to report a problem.

You must:

• use the Service lawfully and comply with applicable data protection, ePrivacy, anti-spam, competition, consumer-protection, intellectual-property, export-control, and sanctions laws;
• have any legal basis required for recipients and messages, provide required notices, honor objections and opt-outs, and retain evidence of consent where consent is required;
• configure sender identities, authentication, tracking, retention, webhooks, and connected mailboxes appropriately; and
• ensure your instructions and Customer Content do not cause AI Inbx to violate law or third-party rights.

You may not use the Service for unlawful unsolicited messages, phishing, fraud, malware, harassment, credential theft, deceptive impersonation, illegal content, or attempts to disrupt, probe, reverse engineer except as permitted by mandatory law, overload, or bypass the Service's security or limits.

We may apply reasonable volume, rate, reputation, and abuse controls. Suppression controls must not be bypassed. You will reasonably cooperate with abuse, deliverability, security, and compliance reviews relevant to your use.

We may investigate, restrict the processing of, remove, or disable access to Customer Content, accounts, or features where we reasonably believe this is necessary because the content or use is illegal, violates these Terms, threatens security or email-system integrity, or infringes third-party rights. We will consider the rights and legitimate interests of affected parties and give reasons where required by law.

Send a notice of suspected illegal content to me@paukraft.com. It should explain why the content is considered illegal, identify its exact electronic location or provide the message or resource identifier, provide the notifier's name and email address where legally required, and confirm a good-faith belief that the notice is accurate and complete.

A customer affected by a restriction may challenge it by replying to our notice or emailing the address above with the decision and reasons for the challenge. This does not limit judicial, regulatory, or statutory consumer remedies.

Fees, included usage, billing periods, overage rates, and payment terms are shown before you place a paid order. Consumer prices shown at checkout include VAT and other unavoidable charges. Prices for Business Customers may be shown net of VAT where clearly identified. Usage-based charges are calculated from our service records using the method disclosed with the plan.

Recurring plans renew as disclosed at checkout until cancelled. For Consumers, after any agreed initial fixed term, renewal is for an indefinite period terminable at any time with no more than one month's notice; a shorter plan cancellation period still applies. You can cancel through Link, workspace billing settings, or by contacting us. See our cancellation instructions. Cancellation takes effect at the end of the already-paid billing period unless a statutory right, checkout term, or plan gives an earlier date.

A proposed price increase for an existing contract requires your express agreement unless a separate valid price-adjustment agreement or mandatory law permits it. We will give at least 30 days' notice of a proposal; silence is not acceptance. You may cancel before an agreed increase takes effect. Overdue undisputed amounts may accrue statutory interest, and we may suspend paid features after notice if an amount remains overdue.

Plan changes and optional extra usage are charged on the basis shown before you confirm them. Any proration, credits, or effective date depend on that confirmation. Unused allowances do not have a cash value or carry forward unless your plan states otherwise. The refund and cancellation policy forms part of these Terms; statutory rights take priority.

Consumers generally have 14 days to withdraw from a distance contract without giving a reason. Our refund and cancellation policy contains the withdrawal notice, model form, and instructions for contacting us or Link. Starting to use the Service does not by itself end this right. Proportionate charges for service supplied before withdrawal apply only where you expressly requested early performance and the statutory requirements are met.

Your statutory rights concerning digital services, defects, conformity, termination, and refunds remain unaffected.

As between the parties, you retain your rights in data, messages, domains, configurations, and other material you provide or receive through the Service (“Customer Content”). You grant us the non-exclusive rights necessary to host, transmit, process, reproduce, and otherwise handle Customer Content solely to provide, secure, support, and maintain the Service and comply with law.

Our Privacy Policy applies where we act as a controller. Where we process personal data on your behalf as a processor, the Data Processing Agreement is incorporated into the contract. The DPA applies according to the parties' actual data-protection roles, regardless of whether the Customer is a Consumer or Business Customer.

Each party will protect the other party's non-public technical, security, and business information using reasonable care and use it only to perform the contract. This does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received from a third party. A legally compelled disclosure is permitted after notice where legally allowed.

The contract runs for the period stated in the plan or order. If no fixed period is stated, either party may terminate it at the end of the current billing period. You may close a free account at any time. Statutory withdrawal and termination rights remain unaffected.

We may suspend affected access immediately where reasonably necessary to address a security risk, unlawful use, material abuse, harm to email reputation or third parties, a binding authority request, or a material breach. Where practical, we will give notice and an opportunity to cure and limit suspension to what is necessary.

After termination, access ends and Customer Content is returned or deleted under the DPA and Privacy Policy, subject to legal retention duties and reasonable technical deletion cycles. Export content you need before closing a workspace or account.

We are liable without limitation for intent and gross negligence; for injury to life, body, or health; under the German Product Liability Act; for fraudulently concealed defects; and to the extent of an express guarantee.

For slight negligence, we are liable for breach of an essential contractual obligation whose performance makes the contract possible and on whose performance the customer may regularly rely. In that case, liability is limited to foreseeable damage typical for this type of contract. In other cases, liability for slight negligence is excluded to the extent legally permitted. These limitations also apply to our representatives and agents.

Where recoverable data-loss damage results from a Business Customer's failure to maintain reasonable, current backups or exports, damages are limited to the restoration cost that would have arisen with proper backup practices. Mandatory statutory liability and Consumer rights remain unaffected.

This Section applies only to Business Customers. A Business Customer will indemnify us against third-party claims, reasonable costs, and damages arising from unlawful Customer Content or a culpable breach of Section 4, to the extent it is responsible. We will promptly notify the Business Customer, allow reasonable control of the defense, and provide reasonable cooperation. No settlement admitting our fault or imposing non-monetary duties on us may be made without our consent.

A Business Customer may set off or exercise a right of retention only with claims that are undisputed, finally adjudicated, or arise from the same contractual relationship, except where mandatory law provides otherwise.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For a Consumer, this choice does not deprive them of mandatory protections of the country where they habitually reside.

If the Customer is a merchant, legal entity under public law, or special fund under public law, the exclusive venue is Freiburg im Breisgau, Germany. Mandatory venues, including those available to Consumers, remain unaffected.

A transfer of the contract by you requires our prior consent, which will not be unreasonably withheld. If a provision is invalid, the statutory rule applies and the remaining provisions continue where legally possible. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.